Transcription Services – Why should you choose Transcription Express, Inc?

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyOkay, so you need a transcription services company that delivers the best transcription.  How do you know which one is the right one?  You’ve never needed a business transcription services company before, you don’t know of anyone who has used a transcription services company and their advertisements are everywhere on the internet!  They make all sorts of promises and guarantees.  Some of them even actually require a membership.  But how do you know which one is the right one for you?  We’ve all been there, and we’ve all found what we thought was the “great find” only to realize we should have researched a little more.  Well, when it comes to transcription service providers, Transcription Express IS the best choice.  Read on to find out why and how we’re different from the others that you’ve read about.

Proudly, Transcription Express Inc. has been in business since 1995 and has transcribed over 12 million pages.  We do tremendous amounts of verbatim transcription and/or interview transcription, but have experience in many areas, including corporate transcription and legal transcription.  How much better can it get?  Well, we believe it can get a lot better, and we work long and hard every day to make sure we continue to surpass all the other transcription services companies out there.  Serving companies across the country has given us the opportunity to experience various language nuances that other transcription services companies do not encounter.

 

When you’re searching for a reputable transcription services company, be sure to consider the following:

Let’s start off with customer service.  If it weren’t for our excellent customer service track record, we would be just one of those other companies that you’ve found on the web.

Customer Service:  Customer service at Transcription Express, Inc. is worth its weight in gold and as I’m sure you’ve experienced with other service providing companies, unfortunately, this isn’t the case.  Customer service is our #1 priority!  Our mantra at Transcription Express is we do what we say we’re going to do, each and every time!  No exceptions!

Turnaround Time:  Have a rush job?  Need it tomorrow?  No problem!  We are able to return completed transcripts in as little as a couple hours or as long as five days, just depending on your needs and the size of the project or job.  We pride ourselves on being responsive and flexible to our customers’ needs.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyLocation:  Transcription Express, Inc., located in Gilbert, Arizona, has been in business for over 17 years and counting.  Not only do we have extensive experience in various fields of transcription, but we’re also located in an area of the country that experiences virtually no catastrophic events, i.e., tornadoes, earthquakes, etc., which means we can meet each and every deadline for our clients.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyTraining:  What?  You actually train your transcriptionists?  Yes, we do!  To ensure ongoing and consistent document quality, each transcriptionist must complete our on-site training program before completing transcripts for any clients.  This in-depth and hands-on training ensures the quality of their overall transcription skills and in-depth knowledge about each client they will be servicing.

Each transcriptionist receives regular 100% reviews of their transcripts to make sure they are maintaining our high quality standards.  Additionally, as an ongoing learning tool we provide beyond the initial training period, we have an in-house team of employees that mentor and guide each transcriptionist.  This team helps them with any questions or situations that may arise from transcript to transcript.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyQuality Control:  Our document quality review program is an important part of our success.  Our Quality Control department is larger than most of our competitors’ entire company.  We use two very distinct methods to determine quality and would really like to share those with you.  Company wide, our word accuracy score consistently averages above 99%!  While this is only one of our many teaching tools, it also creates confidence among our clients because they know they will consistently receive quality documents, each and every time!

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyPricing:  The US economy the last couple years has brought every business owner different struggles and obstacles to overcome.  At TEI, we don’t think of these as negatives, but rather, incentives to improve the way we operate our transcription services company.  One of the challenges for any business is competitive pricing.  We are competitively priced, while at the same time, confident that we provide the highest quality documents possible.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyTurnaround Time:  Fast and consistent turnaround times on clients’ documents is one of the keys to keeping happy customers.  Our state-of-the-art digital technology helps us process incoming and outgoing documents quickly and efficiently so we can meet your completion timetable.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyTechnology and Security:   Transcription Express has invested heavily in keeping our technology up-to-date.  While dictation and transcription services technology is changing and improving, we intend to stay in the forefront, so we can meet or exceed your expectations, each and every time!  Additionally, to ensure the safety of any sensitive data contained in your transcripts, all our data is stored in an off-site data storage center with the highest security standards.

In addition, a background check is conducted on each and every transcriptionist we hire to ensure that they are on the up and up.

Outsourcing Transcription Services:

A great deal of transcription has been outsourced overseas, and a great deal has now returned to the United States.  Transcription Express, Inc. is proud to say that we keep all our work and jobs here at home in the United States.

Transcription Express, Inc. is a one-of-a-kind transcription services company that measures their clients’ retention by decades, not years.  Sure, you’ll find other transcription services companies out there, but you won’t find one that offers all that we offer.  Our quality work, secure processes, and flexibility not only provides an unmatched level of service, but it does so while meeting your highest expectations.

So what are you waiting for?  Give us a call and let us impress YOU!  Our contact information is:

Toll-free Sales Number:  1-800-371-4315

Or email us at Sales@TranscriptionExpress.com

Paradise, the Hurricane, and Insurance Transcription in Between

Picture this: you’re on a beautiful Florida beach, soaking up some rays and relaxing as you bask in the glorious tropical heat.  A tiny crab scuttles across the ivory sands, and the waves gently lap against a peaceful shore for miles on end.  The wind rustles though a group of palm fronds as the smell of sunscreen and salt water drift into your awareness and gently float away.

But now there’s something more ominous on the horizon: a dark storm cloud just coming to your attention, yet it’s already too late.  The thunder rolls and lightning splinters as the storm comes.  It’s hurricane season, and the paradise that once was may soon be just a memory.

Insurance Transcription – The Storm and the Solution

All too often when a storm or natural disaster occurs, it taxes the resolve of local citizens and their insurance companies alike.  As an insurance provider in a litigious society, you have many rules and regulations to follow that can make the job of meeting government requirements and timing obligations difficult to meet.  It’s important to fulfill your contracts and obligations as effectively and efficiently as possible.  That is where the need for insurance transcription comes in.

Competitive Advantage:

I can already envision the claims office or command center in the aftermath of a Category 4 hurricane: stacks of paper far and wide, the loud phone chatter of a thousand and one conversations at once, and the frantic, frenetic activity associated with managers trying to pull it all together on time and on budget.

So it’s not hard to imagine why small details like voice recordings, handwritten notes, and verbal interviews so often create such chaos and may be left to fall between the cracks.  Yet these same small details, left to chance, can give your business a black eye in the view of regulators, the media, and your customer base.

When hours are at a premium and claim handler efficiency is the key, explore using a qualified insurance transcription services provider as your underlying support so your people can do the front line business that is most important, like inspecting losses, writing estimates, and issuing checks.

Let’s explore some of the intangible and tangible factors when selecting a qualified insurance transcription vendor for your short-term CAT needs.  Again, the impact of a CAT situation is far reaching because not only does it present a major threat to financial health, it also presents a major challenge to regulatory and public relations issues as well as challenge future marketing efforts if the company’s performance is perceived poorly by the media.

Possible delays in CAT response times are often an overlooked area when a company is selecting an insurance transcription services company.  For example, some companies regard the transcription service company’s location as absolutely critical.  The last thing they want to find during a large catastrophe is that their transcription company is located right in the middle of the disaster or in areas that are disaster prone.  Some other insurance companies may not address this issue because the person doing the hiring is being asked to hire a vendor for one specific type of work and may not consider the dilemma created by a CAT situation.  This is an opportunity for the procurer of insurance transcription services to help their company address a potential area of need, even if it’s not on the radar right now.

Recently, some insurance companies have found it to be well worth considering their regular transcription vendors for CAT work.  CAT situations, of course, can be an enormous risk, both from a financial and public relations standpoint.  Some carriers have begun using their current outsource vendors to help optimize their risk management strategies.  A vendor who already has the experience of handling a large volume of transcription for a company may very well be able to take on the additional transcription required in a CAT situation immediately, while smaller overflow vendors may not be able to keep up or ramp up for the additional work.

Take a look at the map below.  Where do your transcription vendors reside?  The optimal location, at least for natural disasters would be in the white portion of the map.  To drill down to available workforce and transportation needs, the best possible spot would probably be Phoenix, Arizona.

insurance transcription, insurance transcription services, transcription, transcription services

So be sure and ask a potential vendor if it has been chosen to do CAT work for any of its clients.  If they have, they will be able to give information that should make you feel comfortable and possibly provide you with a competitive advantage during the toughest of times.  To help you with your decision-making, ask the vendor about their non-CAT turnaround percentages.  This may help determine their bandwidth, the excess work capacity they try to maintain, and their business continuity plan, if they have one in place.  Ultimately, this information will help you determine if they will “be there” if a CAT event occurs.

Remember to include vendor location and vendor competency and preparedness as a part of your overall risk reduction strategy.  Insurance companies determine not only the probability of a risk occurring using actuarial factors, but also look at the risks in sales, underwriting, and claims processing.   This risk analysis should also include minimizing risks when it come to vendor selection and particularly vendor location.

Risk Management – Let us help!

Transcription Express is here to take as much weight off your shoulders as possible.  You see, we handle verbatim transcription, recorded statements, and audio transcription galore (that’s just for starters!), and we can help streamline your paperwork from our location in one of the most disaster-free areas in the country, sunny Phoenix, Arizona.  As a whole, insurance transcription and all it entails is our specialty, and we love serving customers like you in the midst of the storms of life.

Click here to visit our Services page to learn more or call us at 888-876-7272.  We’d love to provide you with the highest quality insurance transcription services in the country!