Transcription Services – Why should you choose Transcription Express, Inc?

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyOkay, so you need a transcription services company that delivers the best transcription.  How do you know which one is the right one?  You’ve never needed a business transcription services company before, you don’t know of anyone who has used a transcription services company and their advertisements are everywhere on the internet!  They make all sorts of promises and guarantees.  Some of them even actually require a membership.  But how do you know which one is the right one for you?  We’ve all been there, and we’ve all found what we thought was the “great find” only to realize we should have researched a little more.  Well, when it comes to transcription service providers, Transcription Express IS the best choice.  Read on to find out why and how we’re different from the others that you’ve read about.

Proudly, Transcription Express Inc. has been in business since 1995 and has transcribed over 12 million pages.  We do tremendous amounts of verbatim transcription and/or interview transcription, but have experience in many areas, including corporate transcription and legal transcription.  How much better can it get?  Well, we believe it can get a lot better, and we work long and hard every day to make sure we continue to surpass all the other transcription services companies out there.  Serving companies across the country has given us the opportunity to experience various language nuances that other transcription services companies do not encounter.

 

When you’re searching for a reputable transcription services company, be sure to consider the following:

Let’s start off with customer service.  If it weren’t for our excellent customer service track record, we would be just one of those other companies that you’ve found on the web.

Customer Service:  Customer service at Transcription Express, Inc. is worth its weight in gold and as I’m sure you’ve experienced with other service providing companies, unfortunately, this isn’t the case.  Customer service is our #1 priority!  Our mantra at Transcription Express is we do what we say we’re going to do, each and every time!  No exceptions!

Turnaround Time:  Have a rush job?  Need it tomorrow?  No problem!  We are able to return completed transcripts in as little as a couple hours or as long as five days, just depending on your needs and the size of the project or job.  We pride ourselves on being responsive and flexible to our customers’ needs.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyLocation:  Transcription Express, Inc., located in Gilbert, Arizona, has been in business for over 17 years and counting.  Not only do we have extensive experience in various fields of transcription, but we’re also located in an area of the country that experiences virtually no catastrophic events, i.e., tornadoes, earthquakes, etc., which means we can meet each and every deadline for our clients.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyTraining:  What?  You actually train your transcriptionists?  Yes, we do!  To ensure ongoing and consistent document quality, each transcriptionist must complete our on-site training program before completing transcripts for any clients.  This in-depth and hands-on training ensures the quality of their overall transcription skills and in-depth knowledge about each client they will be servicing.

Each transcriptionist receives regular 100% reviews of their transcripts to make sure they are maintaining our high quality standards.  Additionally, as an ongoing learning tool we provide beyond the initial training period, we have an in-house team of employees that mentor and guide each transcriptionist.  This team helps them with any questions or situations that may arise from transcript to transcript.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyQuality Control:  Our document quality review program is an important part of our success.  Our Quality Control department is larger than most of our competitors’ entire company.  We use two very distinct methods to determine quality and would really like to share those with you.  Company wide, our word accuracy score consistently averages above 99%!  While this is only one of our many teaching tools, it also creates confidence among our clients because they know they will consistently receive quality documents, each and every time!

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyPricing:  The US economy the last couple years has brought every business owner different struggles and obstacles to overcome.  At TEI, we don’t think of these as negatives, but rather, incentives to improve the way we operate our transcription services company.  One of the challenges for any business is competitive pricing.  We are competitively priced, while at the same time, confident that we provide the highest quality documents possible.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyTurnaround Time:  Fast and consistent turnaround times on clients’ documents is one of the keys to keeping happy customers.  Our state-of-the-art digital technology helps us process incoming and outgoing documents quickly and efficiently so we can meet your completion timetable.

business transcription, corporate transcription, legal transcription, transcription, Transcription Express, transcription service, transcription services companyTechnology and Security:   Transcription Express has invested heavily in keeping our technology up-to-date.  While dictation and transcription services technology is changing and improving, we intend to stay in the forefront, so we can meet or exceed your expectations, each and every time!  Additionally, to ensure the safety of any sensitive data contained in your transcripts, all our data is stored in an off-site data storage center with the highest security standards.

In addition, a background check is conducted on each and every transcriptionist we hire to ensure that they are on the up and up.

Outsourcing Transcription Services:

A great deal of transcription has been outsourced overseas, and a great deal has now returned to the United States.  Transcription Express, Inc. is proud to say that we keep all our work and jobs here at home in the United States.

Transcription Express, Inc. is a one-of-a-kind transcription services company that measures their clients’ retention by decades, not years.  Sure, you’ll find other transcription services companies out there, but you won’t find one that offers all that we offer.  Our quality work, secure processes, and flexibility not only provides an unmatched level of service, but it does so while meeting your highest expectations.

So what are you waiting for?  Give us a call and let us impress YOU!  Our contact information is:

Toll-free Sales Number:  1-800-371-4315

Or email us at Sales@TranscriptionExpress.com

Does a Corporate Ethics Code like “TruthAtWork” improve Transcription Quality in a Vendor/Client Relationship?

business transcription, insurance transcription, legal transcription, transcription qualityBusiness code of ethics is getting a great deal of play these days.  We had Enron, which was beyond deplorable. Then we had the financial meltdown that has devastated so many people while a few have gotten rich.  Now we have a new potentially messy situation with JPMorgan and their risky investments; the question of government funding of institutions making these investments and losing.  Let’s not forget parts of Europe who are rejecting the necessary austerity plans to deal with ethical issues along these lines.  What will happen in the U.S. at election time when these issues are brought up?  Many of our state and local governments are facing financial ruin due to unethical business practices in their organizations and at the federal government level.

Are Ethics Really a Factor in Transcription Quality?

Smaller businesses face business ethical questions regularly.  I own a transcription services company with 140 people, and we specialize in the business transcription, insurance transcription, and legal transcription with emphasis on large workloads and excellent transcription quality.  If the issues above are not enough to stir controversy, I’m going to add fuel to the fire by asking people’s views of organizations like “TruthAtWork.com” and others organizations which work with Christian business owners to apply Biblical principles in their businesses.  Business owners who are trying to integrate their faith in the running of their businesses?  Business codes of ethics that require owners to wrestle with employee issues in terms of applying a servanthood approach to problems or a stewardship approach?  In competition with other vendors, we’ve seen any number of situations that seem to skirt ethical behavior.  For our industry, business ethics include transcription quality and the quality assurance process that includes grading of transcripts.  We’ve competed so many times against companies that do not have the staff to maintain excellent transcription quality.  In fact, our quality assurance team is larger than many of our competitor’s entire companies.

What Do Ethics and Transcription Quality have in common?

We all can tell stories of working with someone we thought espoused business ethics and it wasn’t the case at all.  Do any of you have thoughts about the topic of using one’s faith as not only a guiding force in determining business ethics but a stated resource in choosing their business ethics?  Do you think it would make a significant difference in transcription quality?  Are businesses a place that are in desperate need of business ethics that intentionally include faith, or is this a recipe for further problems with all the sentiment against faith in the workplace?  Even in visiting about this blog topic I received warnings that maybe this is not a topic to blog about.

In terms of full disclosure, I do belong to the TruthAtWork Roundtable located in Phoenix, Arizona.  I do feel compelled to operate my business and maintain high transcription quality for my customers as a part of that belief system.

#1 Buying Mistake when Purchasing Transcription Services

business transcription, insurance transcription, legal transcription, purchasing transcription services, transcription services, transcription services vendorsWhenever you’re purchasing transcription services in the business, legal, or insurance industries, many companies find that they have both good and bad luck.  This seems to be the case year in and year out, and it’s easy to see why, with all the purchasing models and purchasing decisions that must be made annually.  Decision makers are putting their reputations and careers on the line only to have it come back and bite them just by purchasing transcription services.  One decision maker once told me that during his tenure with his last transcription services company he hoped that no audits were done to determine whether or not the company is getting what they are paying for.

How SLO&As Increase the Amount of Customers Purchasing Transcription Services

With all the effort and time spent interviewing or designing and reviewing Request for Purchases (RFP), the mistake that I oftentimes see is when the process is complete, contract agreements are written that appear to shy away from Service Level Objectives and Agreements (SLO&As).

When I first got into the transcription services business 17 years ago, we didn’t have anything close to SLO&As.  Over time, they became important to a few of our clients, and they also came with big financial penalties.  At first, there were feelings of fear on our part, but we finally determined that if we do what we say we’re going to do, there should be no issues at all.  The fact that our client retention with major clients has been 17 years, 11 years, 10 years and 7 years would indicate that we do honor our commitments and will continue to do so.  This is when I realized that the company that had the stated SLO&As in their agreements with us was actually a tremendous benefit.  The companies that don’t use SLO&As in their contract language do themselves a potential disservice.  It is a lot easier for the transcription vendor to not have them and as a result can be a bit sloppy or sell services they really don’t have at all, such as their quality assurance.

Do SLO&A’s Really Work Out When Purchasing Transcription Services?

We’ve seen purchasing transcription services with SLO&As work out very positively.  Companies consistently get the best the vendor has to offer day in and day out, year in and year out. If the vendor has been rock solid for years, companies can make a business decision to not exercise a SLA if they desire, which builds loyalty with the transcription services vendor and encourages more purchasing of transcription services.