Okay, so you need a transcription services company that delivers the best transcription. How do you know which one is the right one? You’ve never needed a business transcription services company before, you don’t know of anyone who has used a transcription services company and their advertisements are everywhere on the internet! They make all sorts of promises and guarantees. Some of them even actually require a membership. But how do you know which one is the right one for you? We’ve all been there, and we’ve all found what we thought was the “great find” only to realize we should have researched a little more. Well, when it comes to transcription service providers, Transcription Express IS the best choice. Read on to find out why and how we’re different from the others that you’ve read about.
Proudly, Transcription Express Inc. has been in business since 1995 and has transcribed over 12 million pages. We do tremendous amounts of verbatim transcription and/or interview transcription, but have experience in many areas, including corporate transcription and legal transcription. How much better can it get? Well, we believe it can get a lot better, and we work long and hard every day to make sure we continue to surpass all the other transcription services companies out there. Serving companies across the country has given us the opportunity to experience various language nuances that other transcription services companies do not encounter.
When you’re searching for a reputable transcription services company, be sure to consider the following:
Let’s start off with customer service. If it weren’t for our excellent customer service track record, we would be just one of those other companies that you’ve found on the web.
Customer Service: Customer service at Transcription Express, Inc. is worth its weight in gold and as I’m sure you’ve experienced with other service providing companies, unfortunately, this isn’t the case. Customer service is our #1 priority! Our mantra at Transcription Express is we do what we say we’re going to do, each and every time! No exceptions!
Turnaround Time: Have a rush job? Need it tomorrow? No problem! We are able to return completed transcripts in as little as a couple hours or as long as five days, just depending on your needs and the size of the project or job. We pride ourselves on being responsive and flexible to our customers’ needs.
Location: Transcription Express, Inc., located in Gilbert, Arizona, has been in business for over 17 years and counting. Not only do we have extensive experience in various fields of transcription, but we’re also located in an area of the country that experiences virtually no catastrophic events, i.e., tornadoes, earthquakes, etc., which means we can meet each and every deadline for our clients.
Training: What? You actually train your transcriptionists? Yes, we do! To ensure ongoing and consistent document quality, each transcriptionist must complete our on-site training program before completing transcripts for any clients. This in-depth and hands-on training ensures the quality of their overall transcription skills and in-depth knowledge about each client they will be servicing.
Each transcriptionist receives regular 100% reviews of their transcripts to make sure they are maintaining our high quality standards. Additionally, as an ongoing learning tool we provide beyond the initial training period, we have an in-house team of employees that mentor and guide each transcriptionist. This team helps them with any questions or situations that may arise from transcript to transcript.
Quality Control: Our document quality review program is an important part of our success. Our Quality Control department is larger than most of our competitors’ entire company. We use two very distinct methods to determine quality and would really like to share those with you. Company wide, our word accuracy score consistently averages above 99%! While this is only one of our many teaching tools, it also creates confidence among our clients because they know they will consistently receive quality documents, each and every time!
Pricing: The US economy the last couple years has brought every business owner different struggles and obstacles to overcome. At TEI, we don’t think of these as negatives, but rather, incentives to improve the way we operate our transcription services company. One of the challenges for any business is competitive pricing. We are competitively priced, while at the same time, confident that we provide the highest quality documents possible.
Turnaround Time: Fast and consistent turnaround times on clients’ documents is one of the keys to keeping happy customers. Our state-of-the-art digital technology helps us process incoming and outgoing documents quickly and efficiently so we can meet your completion timetable.
Technology and Security: Transcription Express has invested heavily in keeping our technology up-to-date. While dictation and transcription services technology is changing and improving, we intend to stay in the forefront, so we can meet or exceed your expectations, each and every time! Additionally, to ensure the safety of any sensitive data contained in your transcripts, all our data is stored in an off-site data storage center with the highest security standards.
In addition, a background check is conducted on each and every transcriptionist we hire to ensure that they are on the up and up.
A great deal of transcription has been outsourced overseas, and a great deal has now returned to the United States. Transcription Express, Inc. is proud to say that we keep all our work and jobs here at home in the United States.
Transcription Express, Inc. is a one-of-a-kind transcription services company that measures their clients’ retention by decades, not years. Sure, you’ll find other transcription services companies out there, but you won’t find one that offers all that we offer. Our quality work, secure processes, and flexibility not only provides an unmatched level of service, but it does so while meeting your highest expectations.
So what are you waiting for? Give us a call and let us impress YOU! Our contact information is:
Toll-free Sales Number: 1-800-371-4315
Or email us at Sales@TranscriptionExpress.com