Service Level Agreement

OUR PERSONAL GUARANTEE Transcription Express provides Service Level Agreements (SLAs) to every client we serve. The following information is a sample from one of our clients. This is only a sample; your needs may be dramatically different.

• Most documents (96%) are delivered within two (2) days; all documents are delivered in five (5) days or less. We also offer same day service for an additional fee.
• Our documents will have 98% or better word accuracy.
• A member of our Quality Assurance team reviews every document.
• To ensure security, transcriptionists, quality assurance and support personnel are fingerprint-checked and background-cleared for felonies, misdemeanors and terrorist activity.
• All transcriptionists complete an intensive training course ensuring ongoing document consistency and a thorough knowledge of client specifications.
• 100% Operations Systems Availability, 24/7. Guaranteed uptime to be 99.8%.