FAQ’s
General FAQ's
- What happens to the documents you create in the processing of your clients work?
- What type of transcription do you specialize in?
- We have some legacy cassettes that we occasionally need to have transcribed, can you handle those?
- We are stuck in the analog world of cassettes or just the most basic digital systems. Can you help?
- What security measures do you have in place for storing electronic records within your facility?
- How are client transcriptions stored at your facility?
- What is your average turn around time for delivery of a finished product to your customers once the
- Do you charge for transcriptions that were not delivered by the promised deadline?
- Do you offer bi-lingual transcription services? What languages do you provide this service for?
- If delivery of transcribed statement is through web or email, what security protocol do you follow?
- How do you handle a complaint from a customer?
- Can you provide reports on a monthly or quarterly basis showing the number of transcriptions taken?
- How many Transcriptionists do you have and what is their average years of experience?
- Do you contract any of your recorded statements out to a third party to be transcribed?
- How long has your company provided Transcription Services?
- Where are you located?
- What is your total volume of completed work on a monthly/annual basis?
- What happens if I have a problem with a transcript or need to ask a question?
- How do you stay abreast of the latest digital technology?
- How do you ensure document accuracy?
- Describe your transcriptionist training program:
- Do you have enough trained transcriptionists to handle any job, large or small?
